Most vehicles have a paint code displayed on a label or plate—typically found in areas such as the door jamb, under the bonnet, or inside the boot. If you're unsure where to look, please visit our Paint Code Locator page for detailed guidance on finding the code specific to your vehicle. Alternatively, you can consult your vehicle’s manual or contact the manufacturer.

An OEM (Original Equipment Manufacturer) code is a unique combination of letters and/or numbers used to identify a specific paint formulation. This code is entered into a formulation system, which then retrieves the precise paint mix required for the corresponding vehicle.

Yes, in many cases we can identify your paint code using your registration number. Simply return to our home page, enter your reg in the search bar, and we’ll take care of the rest.

Unfortunately, our paint system only provides the body colour of the vehicle based on the registration number. It does not include information for trims, wheels, or alloy finishes. If you require paint for these components, we recommend contacting the vehicle manufacturer directly to obtain the specific paint code. Once you have this, we can check whether it is available in our system.

Unfortunately, paint code colour data is not readily available for motorcycles, motorhomes, or custom vehicles. As a result, we are unable to guarantee an exact colour match for these types of vehicles. If you have a verified OEM code or specific paint code, feel free to contact us, and we’ll do our best to assist.

Occasionally, your registration number may not be captured correctly during checkout, or the paint code may not appear in our system. In either case, we’ll contact you promptly to request the necessary information. Please note that we’re unable to proceed with mixing or dispatching your order until we have the correct paint code, as it’s essential for ensuring an accurate colour match.

If your vehicle has been resprayed and no longer matches the original factory colour, we may not be able to identify the correct paint code through our standard system. If you already know the paint code used during the respray, please provide it and we’ll check if it’s available in our database. Unfortunately, without a valid paint code, we’re unable to guarantee a match to the current colour of your vehicle.

• Most orders placed before 2pm are dispatched the same day. However, depending on the nature of the order—such as custom formulations or high-demand items—dispatch may take up to 2 working days.
• Delivery times vary by location, but most UK orders arrive within 3–5 working days. You’ll receive tracking details as soon as your parcel is on its way.

We use Royal Mail for delivering touch-up pens and bottles, and Evri for aerosol sprays cans and tins. Tracking information will be provided once your order has been processed.

Please note:

• Evri tracking typically updates within 24 hours after dispatch.
• Royal Mail tracking will only update once a delivery attempt has been made.

This ensures you can follow your parcel’s journey with the most accurate information available.

You can locate your order number by logging into your account on our website and viewing your order history. If you provided an email address at checkout, your order number will also be included in the confirmation email sent to you after purchase.

Orders may be cancelled at any time prior to processing. Once an order has been processed, cancellation is no longer possible. If you still wish to receive a refund, you may return the parcel upon delivery. A full refund will be issued once the return has been received and inspected.

Please contact us immediately at Sales@madpaints.co.uk with your order number and photos of the issue. We’ll resolve the matter promptly and ensure you receive the correct items.

• Clean the area thoroughly
  Remove any dirt, grease, or debris from the surface using a suitable cleaner. Ensure the area is completely dry before proceeding.
• Prepare the surface
  Lightly sand any rough edges or rust spots if necessary. Mask off surrounding areas to avoid overspray or accidental marks.
• Apply the paint in thin layers
  Shake the product well before use. Apply the paint gradually in light, even coats. Avoid heavy application to prevent runs or uneven texture.
• Allow each layer to dry
  Let the paint dry fully between coats. Drying times may vary depending on temperature and humidity—refer to product-specific guidance.
• Finish with lacquer if required
  Once the final coat of paint is dry, apply a clear lacquer to seal and protect the finish. This enhances gloss and durability.
• Work in a well-ventilated area
  Always apply paint in a space with good airflow. Avoid enclosed areas to reduce exposure to fumes.
• Follow all safety guidelines
  Wear protective gloves and a mask if needed. Keep products away from heat sources and out of reach of children.

• Touch-up pens are ideal for small chips and scratches.
• Bottles offer more paint for larger areas and come with brushes.
• Spray cans are best for broader coverage and blending.
  Choose the format that suits the size and location of your repair.
• Tins: Suitable for professional use with spray guns or larger-scale repairs. Perfect for body shops or experienced users requiring bulk paint.

Yes, our touch-up products are suitable for repairing stone chips. For deeper chips, you may need to build up layers gradually and finish with lacquer for a smooth finish.

Primer is recommended for bare metal or plastic surfaces to ensure proper adhesion. Lacquer provides a protective top coat and enhances gloss. Depending on your repair, both may be necessary.

In some cases—particularly when using paint from tins or applying with a spray gun—you may need to thin the paint for optimal flow and coverage. We recommend using a standard automotive thinner at a 1:1 ratio (equal parts paint and thinner). Always follow product-specific guidance and test the mixture before full application to ensure compatibility and finish quality.

We accept returns within 14 days of delivery, provided the items are unused and in original condition. Custom-mixed paints may not be eligible for return unless faulty.

Please see our returns policy here.

Please email Sales@madpaints.co.uk with your order number and reason for return. Once we receive and inspect the returned items, we’ll issue a full refund.

Custom-mixed paints are tailored to your specifications and may not be eligible for return unless there is a fault or error. If you believe there’s an issue, please contact us and we’ll investigate promptly.

We’re here to help! You can reach us via email at Sales@madpaints.co.uk with any questions, concerns, or feedback.

We aim to respond within 48 hours. Please note that enquiries sent on Fridays may be addressed the following Monday, although we’ll do our best to reply sooner.