Refund policy

We know that you will be pleased with your purchases. However, there may be occasions when you will need to return items to us.

What to do if you need to send an item back?

We take every step necessary to make sure the returns process is as easy as possible. If you purchase a product from us you can be assured of great customer service from the minute you make contact with us. We aim to keep our customers happy, and if for any reason you are not happy with your product you are perfectly entitled to return it to us, within 14 days. If you're not happy, we're not happy - it's as simple as that!

14 Day Money Back Guarantee

If you have simply changed your mind about any item ordered and you wish to return it, no problem. You can do so provided you inform us of your decision within 14 days following the day after you receive your purchase. All you need to do is email us sales@madpaints.co.uk or notify your sales advisor), giving details of all relevant information. We will take care of the rest! All we ask that the product is sent back in its original condition to ensure no extra costs are endured and a full refund is offered. Can the order number be clearly marked on the box. You will have to pay for return delivery, unless the item was delivered in error or is defective. Naturally, if the product is defective or delivered in error, we will cover the cost (Please refer to your shipping instructions for damaged delivery process).

As soon as we receive your item, providing there are no outstanding issues your refund will be given to you within 14 days, but usually much sooner. We will contact you as soon as we receive your item and advise you as to how and when you can expect to receive your refund. Please note you remain responsible for the product until we receive it. Once you've informed us that you wish to return your item, you have 14 days to return it to us. Once the item is received, we'll issue a full refund for the product to your original payment method.

Please refer to our Terms and Conditions for more specific information.

Items Faulty

If your purchases are faulty on arrival, you have 30 days in which to inform us of the fault. Please report these by emailing or calling us directly where we will offer further advice. We will arrange for the item to be collected, and it should be made available in its original packaging with the order number clearly marked on the box. Once the damage has been verified, we will issue either a replacement or a full refund, based on your preference.

Items Damaged on Arrival

If your purchase is damaged upon arrival, please notify us within 7 days of delivery. You can contact us by email at sales@madpaints.co.ukor reach out to your sales advisor. We will arrange for the item to be collected, and it should be made available in its original packaging with the order number clearly marked on the box. Once the damage has been verified, we will issue either a replacement or a full refund, based on your preference.